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Cancellation Policy

TERMS AND CONDITIONS 1. SERVICES Client engages IBEX Coaching ("Provider") to provide educational fitness, wellness, exercise coaching, and related services ("Services"). Services are subject to Provider's policies and procedures, which may be updated from time to time. 2. PAYMENT All fees must be paid in advance. Client is responsible for arriving on time for scheduled appointments or activities. Late arrivals do not extend the scheduled session time. 3. CANCELLATIONS AND NO-REFUND POLICY Appointments must be canceled at least twenty-four (24) hours in advance. Missed appointments or cancellations made with less than twenty-four (24) hours' notice may be charged the full session fee. ALL SALES ARE FINAL. ALL PAYMENTS, PROGRAM FEES, CHALLENGE FEES, MEMBERSHIPS, AND SERVICE FEES ARE NON-REFUNDABLE AND NON-TRANSFERABLE. NO REFUNDS, CREDITS, OR EXCHANGES WILL BE PROVIDED FOR ANY REASON, INCLUDING INJURY, ILLNESS, SCHEDULING CONFLICTS, RELOCATION, FAILURE TO PARTICIPATE, OR VOLUNTARY WITHDRAWAL. Provider reserves the right to discontinue services after repeated cancellations or no-shows. 4. COMMUNICATIONS Client authorizes Provider to communicate via phone, email, text message, and other electronic methods using the contact information provided. Client is responsible for keeping contact information current. 5. ONLINE SERVICES Services may be provided through online platforms, video conferencing, email, messaging applications, or other electronic methods. Client acknowledges that internet-based communications cannot be guaranteed to be completely secure and accepts any associated risks. 6. ASSUMPTION OF RISK AND MEDICAL CLEARANCE Client represents that they are medically capable of participating in physical activity, including walking, running, strength training, and other fitness-related activities. Client understands that participation involves inherent risks, including injury, illness, falls, and other health complications. Client voluntarily assumes all risks associated with participation and releases IBEX Coaching, its owners, coaches, employees, and volunteers from liability for injuries, damages, or losses arising from participation. Client is responsible for consulting a healthcare professional regarding participation in any fitness program. 7. AGREEMENT By registering for or participating in Services, Client acknowledges that they have read, understood, and agree to these Terms and Conditions.

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